(1) When does the service start after application? If you apply on a weekday, the service will begin operation one business day later. If your application timing is on a weekend, holiday, or after 6:00 PM on the day before, the operation will start one day after the next business day. *Depending on future operations, some customers may opt for broader target settings.

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(2) Setting Up Your Application Plan For those who have completed the application, please check sections "⑴" and "⑵" of this blog and proceed with the settings. You can log in to the management screen from here.

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(3) How can IG BASIC PLAN users consult about operations? Please submit your request by navigating to "Operation Consultation Request" → "Submit to Consultant" in the management screen. Request for Account Improvement If you have registered a newly created account, please urgently take the following actions. Without these, the effectiveness of the service may decrease, and there is a higher risk of account suspension or freezing.

• Set a profile picture

• Write an introduction

• Make 9 feed posts

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(4) Is it okay if a suspicious login notification appears on Instagram? On weekdays (excluding weekends and holidays), our staff will log into your account. If you receive a suspicious login notification at that time, we would appreciate it if you could select "It was me". We have briefly summarized the details here.

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(5) About Changing the Registered Account In principle, we cannot change your registered account. Since effect measurement requires a certain period and effort, changing the account midway may result in incomplete operations for both the previous and new accounts.

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(6) Do you unfollow only accounts that are not following back? All accounts followed after the service starts will be subject to unfollowing, regardless of mutual follow status.

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(7) Disabling Two-Factor Authentication After applying, please be sure to turn off the two-factor authentication setting from the Instagram app. Go to your profile screen, tap the three lines → Settings → Security → Two-Factor Authentication, and turn off all enabled items.

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(8) Why is the action destination different from the target information I set? We do not operate directly based on the target information you set in the management screen. We analyze the information using our analysis system and perform daily actions accordingly. Please check here for details.

(1) Payment Methods

Payment is accepted by credit card only.

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(2) Billing Cycle

A payment will occur once on the application date, and then on the 10th of every month thereafter, including the application month. Therefore, in the first month of application, there may be two payments.

Example: If you apply on the 9th, automatic billing on the 10th of every month will also occur.

When canceling, the service will continue to be provided until the 10th of the month following the cancellation month, so no significant disadvantage will occur to the customer.

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(3) Issuance of Receipts

You can use your credit card statement as proof of payment. While we do not issue receipts, you can check your past payment history from your personal management screen.

• For PC Users:
  

  • Go to the management screen → Open "Payment History" at the bottom left of the screen.

• For Smartphone Users:
  

  • Go to the management screen → Tap the three lines at the top left of the screen → Open "Payment History" at the bottom of the screen.

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(4) Name Appearing on Credit Card Statement

The credit card statement will show: 【TAP-ONLINEKUWAITKUWAIT 【INSTA/URU/MDS】】

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(5) Regarding Payment Delinquency

If you become delinquent due to credit card limits, it may affect your personal credit information. Please contact your credit card company to request a temporary increase in your limit and log in from here to resolve the issue promptly.

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(6) Can I Change My Credit Card?

You can change it at any time from "Various Applications" → "Credit Card Change Notification" in the menu bar of the management screen. In rare cases, changes may not be reflected. This may occur if subscription registration is not possible due to your credit card company, so please contact them for assistance.

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(7) About the Invoice Number

Regarding the invoice number for Japanese users: Since our company is a UAE corporation, we are not subject to consumption tax obligations in Japan. If the business (user) is based in Japan, the reverse charge mechanism applies.

(1) How Many Followers Can I Increase in One Month?

There may be variations depending on your industry and account management policies, but on average, the number of followers increases by about 300 to 400 people every month.

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(2) Can You Really Acquire Customers Through Instagram?

Customer acquisition through Instagram is possible. In fact, our company has conducted both customer acquisition and recruitment solely through Instagram. Additionally, many of our tens of thousands of past customers have told us that they have been able to acquire customers on their own through Instagram.

On the other hand, even if you use our service, if the quality of your photos and text is low, it won't lead to significant results. This is the same for any advertising medium. For example, even if you distribute tens of thousands of flyers, if the design and text quality are poor, they will have no effect at all. The same applies to Hot Pepper, TV, and web advertisements.

Please be sure to improve and operate your account according to the following:

• (A) Log in to the management screen and be sure to take the training videos.

• (B) After improving your photos and account as per the videos, consult with an account planner.

• (C) Utilize DM functions and other features through our actions (from the management screen)
  

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(3) Can I Increase Followers on a Personal Account as Well?

Of course, it's possible. Moreover, personal accounts tend to grow more easily.

The reason is that people are more likely to be interested in other people. Instead of suddenly being interested in a store, first becoming interested in the manager or owner and expanding recognition as "the store run by that person" greatly broadens possibilities.

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(4) Reasons Why You Feel the Targeting Is Different

[Extreme Targeting Is Impossible]

Please understand that 100% accurate targeting is impossible with any medium. We believe that no medium exists at this cost that offers our level of targeting accuracy, long-term media stability, and customer acquisition potential. We apologize, but please refrain from excessive targeting requests.

In principle, we would like you to wait at least 2 weeks to 1 month before changing targets. This is because optimal operation may not be possible unless our big data analysis system accumulates a certain amount of data.

[Please Understand the System]

Target settings are also visually checked by our account planners based on our big data, and the tags and area settings specified by the customer at the time of application are actually considered only as references.

For example, even if there is a request to add "#fashion," the settings will differ depending on what category of fashion the customer's account actually belongs to.

If it's an account that fits into the category of clean-style fashion for women in their 30s, we analyze what hashtags the hundreds of thousands of people who follow the Instagram account of the women's magazine "VERY" usually use. Upon discovering that it's "#ootd," the tag automatically switches to "#ootd."

Moreover, this greatly relates to actions on posts. Those who want to target beauty often request the addition of "#beauty," but 68% of posts using "#beauty" are business accounts or store accounts, and the proportion of peers is very high. However, since the actual target is people interested in beauty, we analyze detailed behaviors such as people who "like" posts from accounts with "#beauty." Target settings do not necessarily result in the actual target that customers are thinking of. We conduct deeper, one-step-ahead targeting.

[Need to Create Comparisons]

For example, when setting a word "A," we may actually perform only about 80% of the actions, and measure response rates with a completely different word "B" for the remaining 20%. This is to intentionally continue making comparisons to find more efficient follower-increasing words. Conversely, doing only 100% of the specified words can hinder efficient word discovery and even the speed of follower growth.

[Prioritize Follower Growth First]

As per the "law of queues," for example, a ramen shop with a line will attract more customers. In social media, accounts with many followers tend to gain even more followers. The act of "narrowing down targets" when you have few followers doesn't make sense because even if you reach the real target, you will miss out on many others. We first enhance account branding and operate in a way that increases followers to around 3,000 before narrowing down the targets. Therefore, we also perform targeting with good response rates outside of the targets specified in the targeting settings.

[In the Case of Auto-Likes, Growth Speed Tends to Be Low]

Please note in advance that users who have set the action setting to "Auto-Like" only may expect an increase in access but may not see much increase in followers.

[Can I Change the Account?]

If you change accounts multiple times, it becomes difficult to produce results since we are working to increase follower growth while conducting analysis for each account. Therefore, we allow only one account change during the period.

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(1) Are There Any Operational Restrictions During the Service Period?

There is no problem with making posts (including feed posts, story updates, and reel posts). However, since "likes/follows/unfollows" are included in our service content, please refrain from performing these actions as much as possible on weekdays.

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(2) Regarding Account Warnings and Restrictions

We assign personnel who comply with IG regulations to manage accounts, thereby maximizing the suppression of risks like account suspension or freezing. There have been no cases of freezing in the past. We have briefly summarized the details here.

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(3) In What Situations Are Action Blocks or Account Suspensions More Likely to Occur?

• Newly Created Accounts
  

  • After creating an account, please make at least 9 posts.

  • If you create an account but do not use it, it may be judged as a "ghost account," leading to possible account suspension or freezing.

• Posts with Images That Violate Copyright
  

  • Always post photos that you have taken yourself.

  • Even images picked up from websites may be subject to restrictions.

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(4) Submitting a Request After Changing Your Password

After changing the password of your Instagram account, please be sure to submit a password change request from our management screen.

Note: You may be asked to change your password due to restrictions such as displays of unauthorized use. Please be aware that our service cannot operate until the change request is submitted. For details, please see here.

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(5) I Received a Complaint from Someone We Took Action On

Complaints are inevitable in any medium or service. For example, it's said that even with flyer distribution, there is a 1.6% complaint rate. In comparison, our current action complaint rate is 0.2%. Since target accuracy is implemented based on response rates, accuracy will gradually improve, so please rest assured.

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(6) Are There Limits to the Number of Actions?

There are limits to all likes, follows, unfollows, and DM sends (collectively called actions), so we strive to ensure that overall restrictions are not applied.

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(7) Let's Add Your Date of Birth

1. Open the Instagram app.

2. Go to your profile screen and tap "Edit Profile" in the center.

3. Scroll down and tap "Personal Information Settings".

4. Enter your birthdate and complete the process.

Note When Adding Your Date of Birth:

• If you enter a date of birth different from your actual one, a message saying "Your account has been blocked" will appear.

• Due to Instagram's age restrictions, entering a birthdate indicating you are under 13 years old will result in immediate account blocking.

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(8) My Account Has Been Blocked

How to Unblock:

1. Request to lift the block by tapping "Appeal" displayed on the block screen.

2. Submit identity verification documents following the on-screen instructions.

Note: After 30 days from the block, the account will be in a suspended state, and recovery through appeal will become impossible.

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(9) What Are the Precautions Regarding Identity Verification Documents?

They are described in Instagram's Help Center article "What types of ID does Instagram accept?". When making an appeal, please be sure to check the above link carefully before proceeding.

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◆ Cancellation

The cancellation process is very simple.

Please check the details here.

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◆ Conditions for Cancellation

During the contract period of this service, mid-term cancellation or reduction of the contract period is generally not possible.

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◆ About Mid-Term Cancellation

Considering special circumstances for each user, mid-term cancellation is possible by paying a cancellation fee amounting to 60% of the remaining period.

Although the monthly fee for this service is 128 USD, for Japanese users, a monthly fee of 18,900 yen will be used as the basis for calculating the cancellation fee.

(Example: If the monthly usage fee is 18,900 yen with a 12-month contract and you wish to cancel after 2 months, the remaining period is 10 months. The cancellation fee would be 60% of the remaining period, which is 113,400 yen.)

We incur continuous support costs such as initial investments in necessary equipment and personnel allocation to provide this service.

The cancellation fee is set to cover these costs and to ensure the benefit and fairness for all users. We appreciate your understanding.

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◆ Payment Method for the Cancellation Fee

The cancellation fee should be transferred to the account of the designated payment agency service. Details of the transfer destination will be provided during the cancellation procedure or can be confirmed by the user themselves when applying for cancellation on the management screen.

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