Regarding unauthorized login/warning popup/password change/unlocking 2-step verification
- mushroom Support
- Oct 3, 2024
- 4 min read
✔︎ What is described in this blog
(1) Procedure for changing your password on the administration page
(2) About action blocks
(3) Unauthorized access
(4) Account Suspension
(5) How to remove 2-step verification
(6) Procedure for changing password on Instagram
*Please be assured that our services are developed in accordance with the guidelines set forth by Instagram.
(1) Password change procedure
If you have changed the password for your Instagram account, please be sure to submit a password change request from the administration page.
The change procedure is described in the image below.
*Please note that our service cannot operate while the change application is not made.
① Open the administration screen.
② Log in with your registered email address and password
③Tap the upper left 3 lines
④Tap Change Password as shown in the image in 2.
⑤Enter new password and update it!
Application is completed here! 🎉🎉
Please wait for a while as the operation will resume on the next business day after the application is made.
(2) About Action Blocks
*Wording may differ in some versions.
Please note that there are many different types of text displayed. The block may be lifted in a few hours or may last for several days. Once a block appears, it may appear more frequently, but there is no risk of account suspension or freezing.
❶Temporary action block
❷ Action block with date specification
❸ Blocking that implies integration with an application
❹ Text block that violates the profile field guide
If the date of removal of the date specification appears on the display screen, please wait until the date of removal.
If you take any unreasonable action during this period, it may affect your risk of being frozen, and in some cases it may lead to an extension of the expiration date. During this period, we will also reduce or temporarily suspend the number of actions taken by our service. Please be assured, however, that the number of actions will be optimized on a monthly basis and will not affect the quality of our service. Because of this decrease, we recommend that you measure the effectiveness of your service not on a daily basis, but on a monthly basis or other long-term indicators to improve the operation.
Example: The expiration date will be December 15, 2021.
In this case, in most cases, the account can be operated as usual from the 16th, but in rare cases, the deadline may be extended for a few days after the expiration date. However, please note that the timing of the removal of restrictions is at the discretion of Instagram.
Also, you will not be able to like or follow a user when the “Blocked” message is displayed. You will be able to update your Stories and post photos, but you may not be able to add text or hashtags.
Usually this block is more frequent on accounts that have a history of “buying fake followers” or “using another company's system” in the past. Since Instagram values human connections, we call the purchase of fake followers “fraud”. Please be assured that our service does not fall into this category.
According to our recent research, the difference between the number of actions and the active rate of an account can also be displayed. We would appreciate it if you would log in at least once a day to make your account active.
(3) Unauthorized access
When using this service, the above identification notice will be displayed. Please be sure to select “Yes, I am” when you are asked to confirm your identity. If you select “No, it is not me” and change your password, please resubmit your password from our administration screen immediately.
Please note that you will not be able to use this service while your password is changed.
Click here to go to the administration page
(4) Account Suspension
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(1) Your account has been suspended.
If you have just registered a new account, it is likely to be suspended or otherwise restricted. Please take the following actions immediately.
Appeal the decision
Even if your account has been created for a certain period of time, it may be more likely to be restricted if it is used infrequently on a daily basis.
Therefore, the following actions may be taken to prevent restrictions.
Register your phone number and e-mail address correctly on Insta.
Include an introduction ・Post 9 posts in your feed
We also ask that you press <I am> each time your login information appears in your Instagram login activity,
It is also important that you keep your account active for at least 2 months after account creation, such as posting feed about once a week and updating 3~5 stories daily.
We would appreciate it if you could fill out the following template and contact us when you are able to log in again.
Please copy the following and send it to the line in charge. (Click here for the line)
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Name of your service: (IG Plan)
Account Name:
E-mail address at time of application:
Phone number at time of application:
Inquiry or request: I was able to log in after my account was suspended.
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(5) How to disable 2-step authentication
After applying, be sure to turn off the 2-step authentication setting in the Instagram app.
You can check how to disable 2-step authentication from here, so please check it out. Also, if this is not completed, the person in charge will not be able to log in and operation will not be possible, so please be sure to set it up.
(6) How to change your Instagram password
Click here to learn how to change your password.
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